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Frequently Asked Questions


What is Sendit?
Innovating Intra-city logistics, it is a platform where shippers connect with trusted carriers to ship their goods from one place to another within a city.
What is the Sendit service area? What is your operational area?
We operate across Bangalore & Pune as of now. Launching in your cities soon.
How do we operate?
Once your booking is confirmed, you will get an SMS with Estimated Time of Arrival (ETA) to pick up your goods. And after loading the goods carrier will move towards drop-off point. Sender will receive an SMS once the goods are delivered.
Are Sendit carriers qualified?
Yes, all of our carriers are pre-screened by us to ensure that they are qualified. We are committed to providing the best service in the industry.
Do you provide helpers/labors?
Yes we do. Please select the number of labors while booking.
How do we charge?
Price is based on the distance, labor and time taken for transportation, from the time carrier arrives at your pickup address.
How do I pay?
Payment is to be collected by carrier at pickup or drop point, whichever you select while booking.
Can I get a quote before I book a shipment?
Yes you can get a quote before booking confirmation.
Will the estimated cost change after I book?
Your estimated cost will change only in these cases:

1. Waiting time exceeds
2. Significant changes in pickup and drop-off location
Am I required to provide Invoice or Bill of purchase?
Business and Corporates needs to provide the invoice or bill of purchase to the carrier while pickup.
How do I check the current status of my shipment?
Our team is working hard on GPS tracking system, where you can track the Carrier in real time. But currently you can check the status of your shipment by contacting our customer support team at cs@sendit.in or +91-8088012022.
When and how can I cancel my shipment?
You can cancel shipment before the carrier leaves for the pick-up address by contacting our customer support team at cs@sendit.in or +91-8088012022
Do you have packages for Businesses and Corporates?
We have customized packages for Businesses and Corporates. For more enquiry you can contact us at info@sendit.in or +91-8088108810
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